This year’s global survey provides one of the clearest pictures yet of how procurement and supplier management teams experience and respond to commercial conflict and disputes.
Across the respondents, spanning all major regions and sectors, a consistent message emerges: organisations understand the importance of conflict and dispute management, but capability remains fragmented, underdeveloped, and often reactive.
Download the report to discover how:
- Ownership and accountability remain unclear.
- Skills gaps cluster around communication and emotional intelligence.
- The primary root causes of dispute are human and informational.
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