CIPS

How focusing on customer experience could transform your procurement function

Paying attention to customer experience is core to delivering great service, and procurement is no different. Regardless of your procurement operating model, service is the cornerstone of improving your function’s outcomes.

This whitepaper, produced in partnership with Advanced, explores how focussing on procurement customer experience (PCX) can change the way we work with our internal and external stakeholders, leading to better outcomes for all parties and the organisation as a whole.

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Please select an option

First Name

Last Name

Work Email

Create Password

Phone (incl international code)

Job Title

Company

Please select an option

CIPS Membership Number

Privacy Notice

We sometimes partner with other organisations to create industry-leading content pieces that are free to access. Details of other organisations we work with can be found within our Privacy Statement.

Please tick here if you DON’T want to receive relevant products, promotions and other services from CIPS via the following channels:

by email Required

by phone Required

By selecting "SIGN UP" you confirm that you agree to our Terms and Conditions statement.

How focusing on customer experience could transform your procurement function

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