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How focusing on customer experience could transform your procurement function

How focusing on customer experience could transform your procurement function

Paying attention to customer experience is core to delivering great service, and procurement is no different. Regardless of your procurement operating model, service is the cornerstone of improving your function’s outcomes.

This whitepaper, produced in partnership with Advanced, explores how focussing on procurement customer experience (PCX) can change the way we work with our internal and external stakeholders, leading to better outcomes for all parties and the organisation as a whole.

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We sometimes partner with other organisations to create industry-leading content pieces that are free to access. Details of other organisations we work with can be found within our Privacy Statement.

CIPS would like to keep you updated by email and phone with information and opportunities which we hope will help you in your work. We believe this demonstrates a legitimate interest in using your details for marketing messages for similar topics and purposes as the event you have registered for.

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