CIPS
How focusing on customer experience could transform your procurement function

How focusing on customer experience could transform your procurement function

Paying attention to customer experience is core to delivering great service, and procurement is no different. Regardless of your procurement operating model, service is the cornerstone of improving your function’s outcomes. 

This whitepaper, produced in partnership with Advanced, explores how focussing on procurement customer experience (PCX) can change the way we work with our internal and external stakeholders, leading to better outcomes for all parties and the organisation as a whole. 

Related Expert Reports

Listening for the silent threat: how CLM transforms risk into opportunity

Listening for the silent threat: how CLM transforms risk into opportunity

Even the most diligent teams can’t see everything when information is dispersed across systems, versions, and departments. That’s why a growing number of organisations are rethinking how they approach contractual risk. Instead of fighting fires one document at a time, they’re turning to Contract Lifecycle Management (CLM), a comprehensive approach that brings every stage of the contract process into one cohesive, visible, and controlled environment.

How to Get Contracting Right in the Age of AI

How to Get Contracting Right in the Age of AI

If you were confident you could make a critical function 37% more efficient, grow revenue by 100 – 200 basis points, or cut procurement spend by 33%, wouldn’t you do it? Research and analysis show that these benefits are absolutely available to enterprises who get contracting right.

Supply Chain Risk Outlook

Supply Chain Risk Outlook

This report combines Verisk Maplecroft’s proprietary Global Risk Data with analysis from a team of experts, to reveal the opportunities and threats facing global supply chains in 2026.

share