Centralised, centre-led, decentralised, centre of excellence… Regardless of the procurement operating model, service is the cornerstone for improving procurement outcomes. A core tenant of delivering a strong service in any field is the approach and attention on customer experience.
How can procurement customer experience (PCX) change the way we work with our internal and external customers and support us in delivering better outcomes?
In this live webinar, expert speakers from Advanced, UCL and Proxima will share their expertise on:
- the impact that PCX can have on internal customer satisfaction
- the strategic value of PCX
- streamlining the supplier management through PCX
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Mark is the Head of Growth at Advanced and is responsible for the strategy, marketing, product and commercial functions. Mark leads a team of sales, marketing and development professionals to respond to the ever-changing demands of the market. With a background in commercial strategy, product development and marketing,
Mark operates across the Spend Management division at Advanced to ensure best in class solutions are solving relevant problems for the markets Advanced operates in, namely, the Public Sector and Large Enterprise.