Procurement is evolving from a back office function to a strategic driver of growth, and AI is at the centre of this transformation. In this session, Tim Major, Vice President of Procurement at Zendesk, shared how his team has advanced on a maturity journey from foundational sourcing to AI enabled decision making.
Tim discussed how Zendesk is applying AI-native procurement technologies to:
- Automate repetitive tasks while enabling teams to focus on strategic work
- Use AI driven insights to strengthen supplier partnerships and optimise sourcing decisions
- Balance diligence and compliance with speed and agility in order to support company wide growth
With nearly two decades of procurement leadership, Tim brings a people first approach that demonstrates how AI and automation complement rather than replace the human element.
Watch back on demand to gain a practical perspective on how to adopt AI native tools to enhance procurement’s impact, create business value, and prepare for the future of the function.
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Tim Major is Vice President of Procurement at Zendesk, leading global strategic sourcing and procurement operations. With nearly 20 years of experience across the Source-to-Pay cycle, he has helped organizations streamline processes, scale operations, and strengthen supplier partnerships. A Certified Sourcing Professional (CSP), Tim is passionate about building high-performing teams and bringing practical, people-first leadership to procurement.